We start with conversations: the leadership team, the managers in the middle and the people closest to your customers. You receive a written picture of how the business actually runs, beside how it is meant to.
Map
We follow a handful of real decisions, orders and approvals end to end, to see where they stall, repeat or contradict one another. You receive a map of the disconnects, ranked by what each one costs you.
Agree
We walk your leadership team through the findings and agree what to fix first, who owns each fix and how you will know it worked. You receive a ninety-day plan with names and dates against it.
the cause of a problem often sits in a different department from the symptom.
illustration